Refund policy
Return Window We accept returns within 30 days of delivery.
Eligibility Items must be:
- Unused and in original condition
- In original packaging
- Accompanied by proof of purchase
Non-Returnable Items
- Sale or discounted items
- Damaged items caused by misuse
Refund Process Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges If you received a damaged or defective item, we will replace it at no extra cost.
Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Late or Missing Refunds If you haven't received your refund after 7 business days, please check with your bank first, then contact us.
Contact Us For any return or refund requests, please reach out to us at: contact@akuaio.com